Training Services Detail

Soft Skills Training



Soft Skills Training

Leadership Development Program

 

Tujuan & Manfaat Pelatihan

  • Meningkatkan pemahaman mindset yang benar tentang bekerja sebagai seorang karyawan perusahaan.
  • Memiliki Sikap Mental Positif dalam bekerja dan berkarya
  • Memiliki tujuan dan memahami dengan jelas serta pasti tujuan bekerja dalam perusahaan
  • Mendalami cara mengembangkan semangat dan motivasi kerja
  • Mampu mengenal potensi diri sendiri dan orang lain
  • Meningkatkan komitmen terhadap perusahaan dalam rangka mengemban amanah sebagai agent of change dalam perusahaan

 

Modul

  • Mindset
  • What do you want to know about Leadership
  • 5 ladder leadership & 8 habit leadership
  • Why leadership?
  • Mind Set pribadi berkaitan dengan layanan
  • Mechanism / Mekanisme berpikir
  • Create the sense of urgency
  • Build the leadership team
  • Create a vision for change
  • What is leadership means by you?
  • ATC & Role model
  • 4 point for best leader
  • Profesional attitude, skill and knowledge
  • Dreams & Goal setting
  • Delay Gratification, willing to pay the price

 

Advance Leadership

Basic Self Leadership

 

  • What is leadership means by you?
  • ATC & Role model
  • 4 point for best leader
  • Professional attitude, skill and knowledge
  • Dreams & Goal setting
  • Delay Gratification, willing to pay the price

 

Change Management & Embedding into the Culture

  • Create the sense of urgency
  • Build the leadership team
  • Create a vision for change
  • Communicate for buy in
  • Mobilize the organization
  • Create short term win
  • Embed it into the culture
  • Make change stick

 

Positive Mental Attitude Leadership

The training will discuss work motivation and performance improvement through relevant development strategies on Positive Mental Attitude, so it is expected that:

  • Participant are motivated to work with totality and quality
  • Participant can work together to achieve the target
  • Participant can have a mindset and work behavior with a target orientation
  • Participant are able to be a professionals working with professionals

 

Human Excellence Leadership

  • Participants understand the principles of the workings of the brain and how to choose the thoughts that pass, just to empower themselves.
  • Participants know the basic methods of Mind Reframing and Suggestible-state so as to be able to change negative perceptions to be more positive
  • Participants know the Fast Motivation Technique that can be used impressing and urgent situations.
  • Participants are able to detect the existence of Limiting Belief and proficient in performing Self Mind-Reconstruction
  • Participants are able to make SMART Goal and program it into the Subconscious Mind

 

Servant Leadership

  • Understanding the concept of Servant Leader, for participants can recognize the difference with other leadership concepts
  • Self awareness:
  • Teamwork
  • Communication

 

Effective Coaching

This training will discuss about Coaching for Leaders. So hopefully: 

  • Understand the different roles as Coach, Counselor and Mentor in the company and know when or situational able to use different techniques
  • Knowing the tendency of self in doing the task of developing employee
  • Able to build good relationship with his subordinates (building rapport skills)
  • Take control  basic coaching skills  
  • Know how to do questioning techniques using IETA Model
  • Know how to mentor systematically
  • Know how to counsel effectively
  • Ready to apply coaching, counseling and mentoring in the workplace
  • Able to empower or help others and themselves to achieve goals and increase their potential

 

Mind Management for Success Leadership

  • Participants understand the principles of the workings of the brain and how to choose the thoughts that pass, just to empower themselves
  • Participants take control the basic methods of Mind Reframing and Suggestible-state so as to be able to change negative perceptions to be more positive
  • Participants take control the Fast Motivation Technique that can be used in pressing and urgent situations
  • Participants are able to detect the existence of Limiting Belief and proficient in performing Self Mind-Reconstruction
  • Participant are able to make SMART Goal and program it into the Subconscious Mind

 

Forgiveness Therapy Leadership

  • Participants understand the correlation between the past Negative Emotions to success in the present and future
  • Participants take control the Concept of Forgiveness and the Self-Forgiveness Therapy Technique which not only impacts in the realm of the Conscious Mind, but to an imprint the Subconscious Mind that relatively permanent and positively impacts the behavioral change 
  • Participants are able to perform Self-Empowering after Self-Forgiveness Process
  • Participants understand how to be an Abundant Person and able to dismantle the Mental Block

 

Effective Communication Skills for Leadership with NLP

  • Participants take control techniques to improve confidence quickly, easily and elegantly in communication
  • Participants take control the way to communicate not only to the Spokespersons Mind, but to the Thoughts of conscious
  • Participants understand Hypnotic Language Pattern 
  • Participants are able to build comfort based on Learning Channel Audience / Speaker
  • Participants are able to transfer information and Sense by using Non-Verbal Category Technique.  

 

How To Become Creative and Innovative Leadership

  • This training will discuss about How To Be Creative & Innovative Person. So it is expected that the training participants can improve self-motivation effectively, creatively and innovatively and will ultimately foster the spirit of employees in achieving and keep trying to reach the best results.

 

Sales Through Frontliners Service

 

  • Increase understanding of the correct mindset about the knowledge given in the field of Selling skills.
  • Providing how to get Adaptable Behavior a sales person who very professional, brave but very expert to maintain relationships with its customers.
  • Increase knowledge in the field to be trained for each CS. This matter aims to improve the results of the company's operations in the long run.
  • Train skills and improve skills in sales. Deep skills standard selling communications.

 

Communication & Selling Technique for Frontliners

 

  • Spin Selling technique as probing opening
  • How to string up spin, Verbal & Vocal sentences.
  • Learn the techniques of asking and assembling open questions
  • Emotional relationship in communication selling
  • USP technique in presentation and Verbal Vocal sentences in sequence.
  • Product Presentation with Hypnotic Language Pattern

 

Team Management

 

  • Vision/ inspiration
  • Communication
  • Team leadership styles: Knowing which to use
  • Identifying and assigning roles
  • Encouraging staff to work as a team/ ensuring all team members work towards a common goal
  • Stages of team development
  • Characteristics of effective teams
  • Managing team performance
  • Dealing with difficult group dynamics
  • Dealing with conflict
  • Conducting team meetings

 

Time & Task Management

 

  • Time and task management basics
  • Techniques for time management
  • Time management tools--Planners, calendars and organizers
  • Time management and the electronic age
  • Overcoming daily time robbers
  • Reinforcement techniques to make effective time & task management lifelong habit

 

Stress & Life Management

 

  • Understanding Stress
  • Creating a Stress-Reducing Lifestyle
  • Altering, Avoiding & Accepting the Situation
  • Using Routines to Reduce Stress
  • Environmental & Physical Relaxation Techniques
  • Coping with Major Events
  • Research and Effects of Meditation on Stress
  • Brief Treatments for Stress-related Issues
  • Psycho physiological Techniques
  • Cognitive-Behavioural Techniques Social Support
  • Nutrition & weight mngnt
  • Physical fitness
  • Addiction
  • Global trends & health issues

Digital Banking Mindset

 

Tujuan & Manfaat Pelatihan

  • Memiliki wawasan baru bagaimana cara kerja Industri keuangan di industry 4.0
  • Mengetahui tuntutan skills seperti apa yang wajib mereka miliki di era digital.
  • Berlatih bagaimana memecahkan masalah dan memikirkan alternative solusi dalam unit kerjanya.
  • Implementasi dan evaluasi dari praktek game simulasi investasi keuangan melalui perbankan masa depan

 

Modul

  • The Bank of The Future
  • Think Like Start up
  • The Disney’s Model
  • Game from U 2 W
  • Building a Digital Team

 

How Banks Can Think Like FinTech

 

Tujuan & Manfaat Pelatihan

  • Peserta pelatihan mampu memahami perkembangan terkini dari Fintech
  • Peserta pelatihan mampu memahami kelebihan dan kelemahan Bank dari Fintech
  • Peserta pelatihan mampu memahami proses berpikir kreatif dan inovatif Fintech
  • Peserta pelatihan mampu memahami kebutuhan dan peluang yang ada dari perubahan gaya hidup masyarakat di era digital

 

Modul

  • Sekilas Tentang Financial Technology (Fintech)
  • Revolusi Teknologi keuangan
  • 4 (empat) kategori Fintech
  • Fenomena Digital Currency
  • Bank VS Fintech
  • Fintech: Ancaman atau Peluang?
  • Keunggulan Bank atas Fintech
  • Keunggulan Fintech atas Bank

 

Powerful Coaching & Counseling For Millennials Generation

 

Tujuan & Manfaat Pelatihan

  • Lebih mengenali karakteristik dan memahami perilaku Gen Y.
  • Lebih memahami kebutuhan Gen Y untuk betah di suatu perusahaan.
  • Lebih memahami kekuatan Gen Y dan bagaimana mengoptimalkan produktifitasnya.
  • Memahami budaya perusahaan yang dapat mendukung atau menghambat potensiGen Y.
  • Memahami dasar-dasar Coaching sesuai standard badan dunia International Coach Federation (ICF)
  • Memahami dasar-dasar Counselings
  • Memahami pengelolaan diri dan hubungan dengan orang lain (Emotional Quality Management)
  • Memahami perbedaan Coaching dan Counseling
  • Memahami model dan teknik utama dalam Coaching
  • Memahami kompetensi utama dalam Counseling

 

Modul

  • Karakterisik 4 generasi angkatan kerja
  • Tips untuk menjadikan Gen Y lebih betah di tempat kerja
  • KekuatanGen Y dan pendekatanyang dapatdigunakan untuk meningkatkan produktivitasnya
  • Mispersepsi tentang Gen Y
  • Budaya Perusahaan yang mendukung Gen Y
  • Perlunya coaching menurut data hasil research
  • Model Utama Coaching
  • Teknik-Teknik terpenting dalam Coaching
  • Pengertian Counseling dan manfaatnya
  • Dasar-dasar Emotional Quality Management (EQM) untuk pengelolaan intrapersonal dan interpersonal
  • Perbedaan mendasar antara Coaching dan Counseling dan kapan penggunaannya yang paling tepat
  • 5 (Lima) kompetensi utama yang harus dikuasai dalam Counseling
  • Praktek Coaching dan Counseling
  • Bedanya mengcoaching Millenials dengan yang lainnya
  • Model GROW coaching untuk peningkatan performance
  • Teknik coaching yang mengena bagi Millennials.
  • Cara memberikan feedback yang diinginkan Millennials

 

Developing Service Mindset

 

Tujuan & Manfaat Pelatihan

  • Memahami konsep service excellent dalam perspektif mindset
  • Menguatkan kapasitas pelayanan personal melalui pemahaman service mindset
  • Memberikan memotivasi personal untuk lebih terampil memberikan pelayanan terbaik

 

Modul

  • Story Sharing: Komitmen dalam layanan di sekitar kita
  • Theory & Practical Tips:
    • The Hierarchy of Customer Value
    • Service that Creates Business
    • Who Your Customer?
    • Service Mindset Statement
  • Games assignment: Service Excellent Ideas Contest

 

Digital Transformation Foundation

 

Tujuan & Manfaat Pelatihan

  • In this course, participants increase their understanding on digital transformation, When, why, where, and how does the digital transformation occur, and who does the transforming
  • Provides the participants with a broad overview of the tech required to execute a digital transformation.
  • how to design a digital twin for any smart development project and explains the central role that the internet of things (IoT) plays.

 

Modul

  • What is Digital Transformation?
  • Why Digitally Transform?
  • The Smart Macro Trends
  • Smart Digital Transformation Technology
  • Design a Smart Product or Architect Smart Operations: from Identifying Value , Design, Sell and Build

 

Digital Banking Management

 

Tujuan & Manfaat Pelatihan

  • Memberikan pemahaman tentang konsep dan implementasi digital banking management
  • Memberikan pemahaman teknis untuk dapat membuat rumusan strategi yang tepat pada setiap level produkdan layanan perbankan
  • Bagaimana dan mengapa era disruption atau digital
  • Strategi menghadapi era digital
  • Membuat usulan strategi yang sesuai untuk menghadapi era disrupsi
  • Penyelarasan Strategi perusahaan dengan strategi unit
  • How to build a team in digital era

 

Modul

Diskusi & evaluasi internal

  • Dimana posisi perusahaan kita saat ini?
  • Apakah Visi, Misi, Nilai organisasi dan tujuan masih sejalan dengan perubahan jaman?
  • Apakah proses dan model bisnis perusahaan masih sesuai dengan era digital?
  • Evaluasi dan identifikasi gangguan pasar akibat dari perkembangan teknologi dan tren social

 

Strategi menghadapi era digital

  • Mencari tau perubahan trend dalam lingkungan bisnis
  • Membuat inovasi baru di era digital
  • Kolaborasi digital
  • Memetakan resiko akibat disrupsi
  • Mengubah haluan bisnis

 

Membuat usulan strategi yang sesuai untuk menghadapi era disrupsi

  • Penyelarasan Strategi perusahaan dengan strategi unit
  • Potensi bisnis dan strategic penguasaannya
  • Membangun tim di era digital
  • Kompetisi VS Kolaborasi
  • Strategi membangun kolaborasi super team

 

Strategi Marketing Berbasis Digital Banking Mindset

 

Tujuan & Manfaat Pelatihan

  • Penyusunan Strategi Big Data Analytics dalam konteks pemasaran
  • Identifikasi Use Cases Big Data Analytics
  • Merumuskan kerangka kerja untuk mengukur, menganalisis, dan mengimplementasikan Big Data dalam konteks pemasaran
  • Pemanfaatan Big Data untukmengevaluasi dan meningkatkan komunikasi pemasaran

 

Modul :

Pengertian Big Data Analytics

  • Pengertian, Konsep Big Data Analytics
  • Kontribusi Big Data Analytics Terhadap Organisasi/ Perusahaan+ Prinsip dan perubahan dalam strategi marketing berbasis big data

 

Strategi Big Data Analytics

  • Penyusunan StrategiBig Data Analytics dalam konteks pemasaran
  • Identifikasi Use Cases Big Data Analytics
  • Strategi perencanaan pemasaran berbasis digital
  • Sinkronisasi antara visi, misi, nilai organisasi dan Analisa SWOT dengan tren terkini yang menarik

 

Merumuskan kerangka kerja untuk mengukur, menganalisis, dan mengimplementasikan Big Data

  • Merumuskan kerangka kerja untuk mengukur, menganalisis, dan mengimplementasikan Big Data dalam konteks pemasaran
  • Competitive advantage di era digital
  • Strategi kampanye dan komunikasi dalam membangun cyber marketing.
  • Pemanfaatan Big Data untuk mengevaluasi dan meningkatkan komunikasi pemasaran
  • Group discussion

 

Improve Customer Experience Through Digital Transformation

 

Tujuan & Manfaat Pelatihan

  • The participants is able to see the impact of technology over the past few years to most businesses now operate. The customer interaction are drastically different from what they were a decade ago. For example, it’s now more convenient than ever for consumers to research their options, learn about different brands, and make purchases all from the comfort of their own homes.
  • Increase the awareness that the new technology is continually developing, and the digital transformation is a must

 

Modul :

  • Customer experience (CX)
  • What is digital transformation
  • How will digital transformation impact to customer experience
  • Creating a positive customer experience
  • 5 ways to use technology to improve customer experience
  • Programs to improve customer experience